Refund Policy

Overview

SPARQsites offers a 15-day free trial so you can fully evaluate the platform before making any payment. We want you to be confident in your decision to subscribe, and we encourage you to take full advantage of the trial period to explore every feature.

Free Trial

Your 15-day trial is completely free with no credit card required. During the trial, you have full access to all platform features, including inventory management, theme customization, and contact forms. If you decide SPARQsites isn't right for you, simply don't subscribe — no charges, no questions asked.

Monthly Subscription

After your trial ends, the service is billed at $60 per month. Since we offer a generous free trial period for you to evaluate the platform before committing, all subscription payments are non-refundable.

You can cancel your subscription at any time, and you will retain full access to your site and all its features until the end of your current billing period.

Cancellation

You may cancel your subscription at any time from your account dashboard or by contacting our support team. Upon cancellation:

• Your site remains fully active until the end of your current billing period.
• After the billing period ends, your site will be deactivated and will no longer be publicly accessible.
• Your data (inventory listings, contacts, media, and settings) is retained for 30 days in case you wish to resubscribe.
• After 30 days, your data may be permanently deleted and cannot be recovered.

Exceptions

We may consider refunds on a case-by-case basis in exceptional circumstances, including but not limited to:

• Accidental duplicate payments.
• Billing errors on our end.
• Extended service unavailability caused by SPARQsites (not third-party outages).

To be eligible for an exception-based refund, you must contact us within 7 days of the charge in question.

How to Request a Refund

If you believe you are eligible for a refund under the exceptions outlined above, please email us at [email protected] with the following information:

• The email address associated with your SPARQsites account.
• The date of the charge you are requesting a refund for.
• A brief explanation of the reason for your request.

We aim to review all refund requests and respond within 2 business days.

Changes to This Policy

We reserve the right to modify this refund policy at any time. If we make material changes, we will notify you via email or through a notice on your account dashboard. Your continued use of SPARQsites after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this refund policy, please contact us at [email protected].